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Refund Policy is ONLY applicable for:
Items that are received broken/ chipped/ rusty


Refund Policy is NOT applicable for:
Crystals that have impurities/ inconsistent coloring (as our crystals are 100% authentic, it is normal)

In the event of a refund, please kindly send your item back to our address. Refund will be done via the payment method you've previously chosen.
 

Dragonfly Crystals will ensure your complete satisfaction in case of any damage to your goods.

The team will have to assess the issue, and for that, we ask you to please report the problem via email as soon as possible to dragonflycrystalstore within seven (7) days from the delivery.

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You will need to provide:

• Pictures from the product

• Order number

• Brief description of the issue

 

If necessary, we will request the return of the product, which will have to be sent back for analysis in up to fifteen (15) days from the delivery date. Dragonfly Crystals will reimburse you for any shipping fees.

Your item must be returned unused and in the same condition that you received it in, and it should also be in the original packaging.

 

Keep in mind:

When it comes to crystals, perfection relies on their uniqueness. Stones are natural minerals that present unique pattern and colors; therefore no two gemstones or crystals will ever be the same. Please, be aware that, as natural objects, their appearance can vary from the images shown, and they may contain tiny fissures and pits. Please expect to find inclusions and beautiful markings within the crystal itself.

Returns and exchanges are not accepted based on crystal characteristics or change of mind. 

 

Important information:

We will do our best to exchange your damaged product for the same item, but if the item is sold out, you will receive a credit in our shop, to buy any goods of your preference.

You can always contact us for any return question at dragonflycrystalstore@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will exchange the item.

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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was completed. 

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*Disclaimer: Please note that our crystals are 100% authentic. Hence, it is normal to spot impurities & inconsistent coloring. We will not accept requests for returns or exchange.